Welcome to Deschênes' Help Center
Video Tutorials
Frequently Asked Questions
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How can I see product prices?
You need a web account. Click here to sign up.
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How can I login to my account?
After signing up, you will receive a confirmation email with a temporary password. -
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I have questions about products on the site, who should I contact?
On the product page, click on the "IN NEED OF ASSISTANCE, CONTACT US BY EMAIL OR BY PHONE" link. You will be redirected to a form where you can submit your question(s). -
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What is the phone number and address of my branch?
Visit the section called "Service Outlets" to find the branch details. -
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How can I find a specific product?
There are a lot of different ways to find a product. You can filter by categories and subcategories located at the top of every page. You can also search directly using the product name or code using the search field located on the top right corner. -
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I am not receiving confirmation emails, how can I fix this?
If you are having trouble receiving confirmation emails and you have a Hotmail, Live or Outlook email. Make sure to add the following addresses to your authorizes senders list under [setting > options > junk email tab > safe senders or authorized senders].
groupedeschenes.com
no-reply@groupedeschenes.com